FanExam

September 06, 2014 at 02:17PM:

You measure web analytics and revenue - what about customer loyalty? Use "the customer loyalty metric" to do this with FanExam. Companies often fall into the seductive trap of assuming what they want is what the customers want. After all, they're customers, too! Other companies view customers only through a numerical lens (revenue and page views). You should have a 360 degree view with effective customer satisfaction metrics. FanExam uses the proven NPS system to monitor and grade your customer satisfaction levels.

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