More and more businesses are realizing the importance of Customer Experiences to their business and how it is impacted by their employee engagement. The entire customer interaction process needs constant changes and innovations to engage the connected customer through a motivated employee. The complex nature of traditional contact centers today require all minor process changes to be routed through technology departments or vendors. As a result, the business becomes resistant to change and faces stagnation even after realizing the need. Texo.cc is an Agile Customer Interaction hub on cloud, enabling you to build Personalized Engagements across the customer journey. Texo.cc empowers users to quickly innovate with minimal technical Intervention, thereby challenging the status quo of traditional inbound, outbound, or blended contact centers. Texo.cc allows a business to take control of their operations by implementing faster changes to Customer Interaction Initiatives and engage employees which results in increased Sales & Collections, better Service, and ultimately acquire loyal Customers & create happy Employees.
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