Why listening to your customers’ needs is key to outlasting the pandemic

Did you know we’re hosting a discussion on the importance of technology in times of economic and societal uncertainty at TNW2020 this year? Check out our session on ‘Innovating to survive’ here. Back in April, experts from the International Monetary Fund warned global lockdowns are likely to push us into the worst economic slump in years. They weren’t wrong. A recent survey by the US Census Bureau found a third of businesses reported experiencing an enormous negative effect from the COVID-19 pandemic, with roughly one in 20 owners expecting to shut doors within the next six months. And with a second wave looming…

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